I am frustrated and not getting a resolution with email support, what can I do?
At any time you can escalate an issue by asking to escalate an issue to a support manager in your email correspondence with our support team. A support manager reviews all tickets twice every day and will give extra attention to your issue and telephone you if necessary.
Please note that in our experience some frustrations in email support are because our team has attempted to get critical information from you but has been unable to get a response from you with the right information. Please be sure to answer all questions that the team asks you and include usernames, passwords, and a step-by-step instruction on how to reproduce the problem. When we have this information, the issue is usually solved quickly.
Category: Knowledgebase
Created on: June 9th, 2008
