HELP! My server or site is DOWN!
2) occasionally problems do happen - this is true of any web site, even giants like Microsoft, Google, Yahoo and eBay. There are malicious hackers and "zombie" computers on the internet that cause problems for everybody. Most problems are resolved in under 15 minutes.
Please check our status. Go for a walk, call a friend, and take a deep breath. We promise and deliver 99.9% reliability, which is the industry standard. We almost always achieve a higher rating that this and have had the majority of time with 100% reliability.
3) If it's still down after 15 minutes, contact us.
Submitting a ticket is much better than calling because you will be reaching the techs at the datacenter directly. Please include your domain name, and if possible paste the result of the traceroute (tracert on windows) command. This command is available from terminal or a DOS window.
Category: Knowledgebase
Created on: June 9th, 2008
