Use Skitch to upload screenshots to support
Sometimes when working with our 24/7 email support team to troubleshoot issues it is best to include screenshots of errors, so that both parties have a clear, common understanding of what's going on. Both Windows and Mac OS have native keyboard shortcuts, and Mac OS even comes out of the box with a desktop app called Grab. Taking screenshots is easy. However, our online support form does not have image attachments (we're working on it). In this case, using an image sharing service like Skitch can be a big help.
Skitch is a very user-friendly graphics tool for Mac OS X, with built-in screen capture. Even if you are on Windows only, it provides a personal webspace for you to upload your images and share with whomever you please. Once uploaded to your Skitch webspace, Skitch assigns a unique URL to your image, much like other photo-sharing services like Flickr. You can very easily copy and paste this URL into the "Description" area of our support form, or in any email response to our team.
Category: Knowledgebase
Created on: October 26th, 2009
