At any time you can escalate an issue by asking to escalate an issue to a support manager in your email correspondence with our support team. A support manager reviews all tickets twice every day and will give extra attention to your issue and telephone you if necessary. Read more

Please always include all information necessary to reproduce the problem including: Read more

This article explains what tech support can help with, and what they can't. Options for more help are described, along with customer responsibilities. It is required reading for submitting support tickets, and will help you get the best from our team. Read more